Shipping Overview

SHIPPING AND DELIVERY TIMES 

We offer shipping of online purchases to U.S. and Canada addresses only at this time. We use USPS to ship your package. Our expedited service is provided by UPS. For orders shipping to a location outside of the U.S. or Canada, please email customerservice@kaiaearth.com

*Please note that orders are typically processed and shipped within 48 hours from the time they are placed. Please be aware that our warehouse is open Monday-Friday. Orders received after 1:00pm on Friday or on a weekend will ship the following week. Warehouse is closed on all national holidays and orders will ship the following business day. 

Orders will not ship over the weekend. 

SHIPPING COSTS 

Shipping Rates - Continental US

Delivery Option

Cost

Shipping & Handling Time*

Ground Service 

$5.00 USD

3-7 Business Days

Ground Service - Signature Required 

$ 10.00 USD

Next Business Day 

Order Tracking: 

When you place an order with Kaia Earth, you will receive an order confirmation via email. If you have questions about your order please email customerservice@kaiaearth.com. Please include your order number in the subject of your email.

NOTE:

We regretfully cannot ship to PO boxes. We do ship to APO boxes for our standard ground rate. 

P.O. Boxes and APO/FPO Addresses: 

Most items may be shipped to a P.O. Box or Military APO/FPO addresses, but some restrictions apply. Orders being sent to P.O. Boxes or Military APO/FPO addresses must be shipped via the United States Postal Service and Priority shipping methods (Overnight or Second Day service) are not available.

PLEASE CHECK AND DOUBLE CHECK YOUR SHIPPING ADDRESS. If you enter an incorrect shipping address (i.e. not your address, or one that UPS will not deliver to), you are responsible for paying the change fee of $12.35 which we will bill to the original card used for transaction. We reserve the right to do this at any time, even after product is delivered, if UPS has charged us for the change address or for a wrong address.

Once a shipment is released to carrier, we are no longer liable in case of loss or theft. All packages are shipped UPS and are subject to the carrier’s terms and conditions. Please check the UPS website for additional information on shipping, including special schedules due to holidays.