FREQUENTLY ASKED QUESTIONS

What distinguishes Kaia Earth Skin Care products?

Our manufacturer has over 30 years of expertise in the natural beauty field which predates when the world recognized the importance of organic products. With Kaia Earth Skin Care products, you get the benefits of this expertise and have confidence in using clean, ecological products without compromise.

We produce our products in small batches several times a year, so you can be sure that Kaia Earth Skin Care Pure Moisturizer is fresh when it reaches our customers. Once opened, the shelf life is 8-10 months; however, they should be kept in stable temperatures and away from direct light.

What are the shelf life and storage recommendations?

How long does Kaia Earth Skin Care Pure Moisturizer last?

On average our 30 mL last 30-40 days with daily use. Of course, this depends on the product dosage used daily. All of our products have a PAO (Period-After-Opening) symbol located on the packaging which can be referenced for specific shelf lives after first use. The products have an 8-month expiration once opened within the 1-year date of formulation and manufacture.

Kaia Earth Skin Care Pure Moisturizer is for external use only.
As with all skin care products, you should avoid contact with eyes. If contact occurs, rinse with water. Discontinue use if signs of irritation or rash appear. Close the product immediately after usage and store it in a cool, dry place, away from direct sunlight. Do not touch the skin with the dropper to keep it clean.

What are the precautions we should take when using Kaia Earth Skin Care Pure Moisturizer?

How do I incorporate Kaia Earth Skin Care Pure Moisturizer into my routine?

One of the amazing things about Kaia Earth Skin Care Pure Moisturizer is that it allows for a very simple routine. Because it is so active and simple, you don’t need much else. We recommend using it morning and evening on clean skin. Follow with sun protection in the AM.

Kaia Earth Skin Care Pure Moisturizer can be used alone or combined with Retinol and other skincare products. Apply retinol, wait a few minutes until dry, and then apply Kaia Earth Skin Care Pure Moisturize.

Can I use Kaia Earth Skin Care Pure Moisturizer with Retinol or other cosmetics?

Is Kaia Earth Skin Care Pure Moisturizer free of synthetic preservatives, color, and fragrance?

Kaia Earth Skin Care Pure Moisturizer is 100% pure and is colored naturally with the essential plant extracts that make up each formula. In addition, all formulas are naturally fragranced with essential oils and plant extracts.

Kaia Earth Skin Care products are FREE of synthetic preservatives, fragrances, colorants, and genetically modified organisms (GMOs).

Yes, Kaia Earth Skin Care products are certified as organic in the country of manufacture (Italy) although it may not be certified as such in the United States.

Is Kaia Earth Skin Care Pure Moisturizer considered organic?

What ingredients will you find in Kaia Earth Skin Care Pure Moisturizer?

Kaia Earth Skin Care Pure Moisturizer only uses the best quality natural and organic ingredients. No harmful chemicals, mineral oils, parabens, GMOs, artificial preservatives, colors, or fragrances are used. You can view individual ingredients on the product web pages and in each label.

No! True beauty requires compassion for all living beings. At Kaia Earth we LOVE animals. Kaia Earth Skin Care Pure Moisturizer does not contain any animal ingredients and is not tested on animals. Kaia Earth is proud to be cruelty-free and vegan.

Are Kaia Earth Skin Care products tested on animals?

How is Kaia Earth Skin Care Pure Moisturizer packaged?

Kaia Earth is a responsible company, and we embrace simplicity. Superfluous packaging is not used to wrap small products, outer cartons are lightweight, and product information is printed on both sides of the outer carton. The packaging is minimal, recyclable, and sustainable.

Every little bit counts! Kaia Earth evaluated its 30mL bottle from an environmental perspective and chose to use glass rather than plastic to keep this planet beautiful. Glass is less impactful on the environment and can be recycled over and over again and still retain its original material integrity. In addition, the use of glass helps preserve the pure qualities of our products.

Why glass packaging for Kaia Earth Skin Care Pure Moisturizer

Who is not a candidate for Kaia Earth Skin Care Pure Moisturizer?

Kaia Earth Skin Care Pure Moisturizer is made from a high percentage of Aloe Vera Leaf Gel and Extra Virgin Olive Oil, Calendula flowers, and rosewood essential oils. If you have a specific allergy, please contact your doctor to determine if Kaia Earth Skin Care Pure Moisturizer is suitable for your skin.

Kaia Earth Skin Care Pure Moisturizer has been tested for lead, cadmium, and mercury. As of April 2017, independent lab results showed no heavy metals in our product.

Are there heavy metals such as lead in the product?

Is Kaia Earth Skin Care Pure Moisturizer a beauty line with purpose?

Yes! Every time you buy Kaia Earth Skin Care Pure Moisturizer, you are not only pampering yourself with the amazing skin benefits of fresh plants that promote your natural radiance, you are also giving back to our partner non-profit organizations.

Kaia Earth is part of the “1% for the Planet” movement and has pledged a donation of one percent of their annual sales to environmental causes. Kaia Earth also gives a portion of all sales to the World Wildlife Fund, and animal charities around the world.

Kaia Earth Skin Care Pure Moisturizer is a skin care serum / emulsion-gel that consists of an oily part (Extra Virgin Olive Oil base) and a jelly watery part (Aloe Vera leaf gel). Pure Moisturizer is a powerful moisturizer in drops that works as a serum and as a moisturizer as well.

Is Kaia Earth Skin Care Pure Moisturizer a serum or a cream in drops?

Why does Kaia Earth Skin Care Pure Moisturizer have an expiration date?

All products by law are required to have an expiration date. This ensures the product is safe for the consumer to use.

Our Kaia Earth Skin Care Pure Moisturizer is ethically wildcrafted and made by hand with love in Italy.

Where are Kaia Earth Skin Care products made?

Where is Kaia Earth Skin Care located?

The company's headquarters, the warehouse and main distribution facility are based in Fairport, New York. Our manufacturing partner is based in Italy.

We accept returns for damaged goods up to 7 days after placing your order. Please check the return policy on this website 

Returns